Skip to content

30 Day Guarantee + 1 Year Warranty

Refund Policy

At SlyTravel, we prioritize your satisfaction above all else. We understand the challenges of online shopping and strive to ensure that every purchase you make with us brings you joy and confidence. Our commitment to top-notch service guarantees that your shopping experience with us will always be stress-free and enjoyable.

Return Policy:

At SlyTravel, we accept returns or exchanges of items purchased from our website within 30 days of the purchase date under the following conditions:

- The item shows no visible signs of damage.
- All original packaging is intact.
- Any indication of damage will compromise the SlyTravel guarantee.
- Items cannot be returned or exchanged after 30 days of purchase.

Please note that certain goods are exempt from return, including intimate apparel, sanitary goods, hazardous materials, and flammable liquids or gases.

To process your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all return or exchange inquiries, please contact hello@slytravel.com with your order number and reason for return or exchange. Our dedicated team will handle your request according to the guidelines outlined on this page.

Exchanges (if applicable):

Please contact hello@slytravel.com with your order number and reason for return or exchange. Our team will assist you based on the rules stated on this page.

Return Shipping (if applicable):

You are responsible for covering the shipping costs for returning your item. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. SlyTravel cannot guarantee receipt of your returned item without tracking.

Refunds (if applicable):

Once we receive and inspect your return, we will send you an email notification regarding the approval or rejection status of your refund. If approved, the refund will be processed and applied to your original method of payment.

Late or Missing Refunds (if applicable):

Please allow for some processing time between financial institutions, typically 2-3 days. If you haven't received your refund after this period, please email us at hello@slytravel.com, and we will promptly investigate the matter further.

SlyTravel is headquartered in Europe, ensuring that our services and products are tailored to meet the needs of our European customers with precision and excellence.

Premium Luggage

1 Year Warranty

Carry On Approved

E.U Customer Service